:root {
  --green-950:#0b3a2c; --green-900:#0c4b38; --green-800:#1d6b50;
  --green-100:#e7f0e9; --cream:#f7f1e5; --paper:#fffdf8;
  --gold:#d1a94f; --ink:#17322a; --muted:#6e7e76; --line:#d9dfd5;
  --danger:#a04438; --shadow:0 22px 58px rgba(40,63,50,.14);
  --sans:"DM Sans",Arial,sans-serif; --serif:"Libre Baskerville",Georgia,serif;
}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;color:var(--ink);font-family:var(--sans);background:#f3f5f1}
button,input,select,textarea{font:inherit}a{color:inherit}.sr-only{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}
.eyebrow{display:inline-block;color:var(--green-800);font-size:.7rem;font-weight:800;letter-spacing:.14em;text-transform:uppercase}.eyebrow.light{color:#cfe4d9}
.button{min-height:44px;display:inline-flex;align-items:center;justify-content:center;gap:.55rem;padding:.65rem 1rem;border:0;border-radius:9px;text-decoration:none;font-weight:700;cursor:pointer;transition:.18s}
.button:hover{transform:translateY(-1px)}.button-primary{color:white;background:linear-gradient(120deg,var(--green-800),var(--green-950));box-shadow:0 8px 20px rgba(16,75,57,.18)}
.button-outline{color:var(--green-900);background:white;border:1px solid #c7d4ca}.button-export{color:#fff;background:#2b765b}.button-block{width:100%}.button-small{min-height:38px;font-size:.78rem}
.control{width:100%;height:54px;padding:0 1rem;border:1px solid #b9c5bc;border-radius:10px;background:#fff;color:var(--ink);outline:none}
.control:focus{border-color:var(--green-800);box-shadow:0 0 0 4px rgba(29,107,80,.12)}.textarea{height:auto;min-height:150px;padding:1rem;resize:vertical;line-height:1.55}
.field label{display:block;margin-bottom:.55rem;color:#213f34;font-size:.88rem;font-weight:700}.field-error{display:block;margin-top:.4rem;color:var(--danger)}.field-meta{display:flex;justify-content:space-between;margin-top:.45rem;color:#849087;font-size:.72rem}
.required-mark{color:#c1372c;font-size:1rem;font-weight:900}
.flash-stack{position:fixed;z-index:100;top:1rem;right:1rem;display:grid;gap:.5rem;width:min(390px,calc(100vw - 2rem))}.flash{display:flex;justify-content:space-between;gap:1rem;padding:.85rem 1rem;border-radius:10px;color:#fff;background:var(--green-800);box-shadow:0 10px 30px rgba(0,0,0,.18)}.flash-error{background:#9d4037}.flash button{color:inherit;background:transparent;border:0;font-size:1.2rem;cursor:pointer}

/* Public complaint page */
.public-page{background:var(--cream)}.public-page::before{content:"";position:fixed;z-index:-1;inset:0;background:linear-gradient(135deg,rgba(209,169,79,.07) 25%,transparent 25%) 0 0/58px 58px,linear-gradient(315deg,rgba(29,107,80,.035) 25%,transparent 25%) 0 0/58px 58px}
.public-header{min-height:88px;display:flex;align-items:center;justify-content:space-between;gap:2rem;padding:.8rem clamp(1.3rem,5vw,4.8rem);color:#fff;background:linear-gradient(110deg,#0a3e2f,#0f5741);box-shadow:0 7px 22px rgba(12,49,38,.16)}
.public-brand,.sidebar-brand,.login-brand{display:flex;align-items:center;gap:.8rem;text-decoration:none}.brand-shield{width:50px;height:50px;display:grid;place-items:center;border:2px solid var(--gold);border-radius:15px 15px 20px 20px;color:var(--gold);font-size:1.5rem;font-weight:900}.brand-shield.small{width:40px;height:40px;font-size:1.1rem}
.public-brand strong,.sidebar-brand strong,.login-brand strong{display:block;font-family:var(--serif);font-size:1.25rem}.public-brand small,.sidebar-brand small,.login-brand small{display:block;margin-top:.2rem;color:#c7ddd3;font-size:.7rem}.header-security{display:flex;align-items:center;gap:.55rem;color:#eef7f2;font-size:.85rem}.header-security span{color:var(--gold)}
.public-main{padding:3rem clamp(1rem,4vw,4rem) 2.2rem}.public-card{max-width:1180px;margin:auto;padding:clamp(1.7rem,4vw,3.8rem);background:rgba(255,253,248,.98);border:1px solid rgba(209,169,79,.75);border-radius:24px;box-shadow:var(--shadow)}
.public-intro{display:grid;grid-template-columns:1fr 300px;gap:3.5rem;align-items:start}.public-intro h1{max-width:750px;margin:.8rem 0 1.25rem;color:var(--green-950);font-family:var(--serif);font-size:clamp(2.45rem,5vw,4rem);line-height:1.08;letter-spacing:-.04em}.public-intro>div>p{max-width:790px;margin:.55rem 0;color:#52635c;font-size:.93rem;line-height:1.75}
.privacy-card{display:flex;gap:1rem;padding:1.35rem;background:var(--green-100);border:1px solid #cdddcf;border-radius:17px}.privacy-icon{flex:0 0 auto;width:46px;height:46px;display:grid;place-items:center;border-radius:50%;color:var(--green-900);background:#fff;font-size:1.35rem}.privacy-card strong{display:block;margin:.15rem 0 .45rem;font-family:var(--serif)}.privacy-card p{margin:0;color:#5b6f65;font-size:.78rem;line-height:1.55}
.complaint-form{margin-top:2.6rem;padding-top:2.2rem;border-top:1px solid #e4dfd4}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:1.4rem 1.8rem}.field-full{margin-top:1.5rem}.honeypot{position:absolute;left:-9999px;opacity:0}.form-actions{display:flex;align-items:center;gap:1.8rem;margin-top:1.6rem}.form-actions .button{min-width:260px;min-height:54px}.form-actions p{margin:0;color:#64746c;font-size:.82rem}.form-actions p span{color:var(--green-800)}.public-footer{max-width:1180px;display:flex;justify-content:space-between;margin:auto;padding:0 1.5rem 2.3rem;color:#68786f;font-size:.75rem}.public-footer a{color:var(--green-900);font-weight:700;text-decoration:none}
.success-main{min-height:calc(100vh - 88px);display:grid;place-items:center;padding:2rem}.success-card{width:min(600px,100%);padding:3.5rem;text-align:center;background:var(--paper);border:1px solid var(--gold);border-radius:22px;box-shadow:var(--shadow)}.success-mark{width:70px;height:70px;display:grid;place-items:center;margin:0 auto 1.5rem;border-radius:50%;color:#fff;background:var(--green-800);font-size:2rem}.success-card h1{font-family:var(--serif);font-size:2.3rem}.reference-box{margin:1.5rem 0;padding:1rem;background:var(--green-100);border-radius:12px}.reference-box small,.reference-box strong{display:block}.reference-box strong{margin-top:.35rem;color:var(--green-900);font-size:1.35rem;letter-spacing:.06em}

/* Login */
.login-shell{min-height:100vh;display:grid;grid-template-columns:1.05fr 1fr}.login-brand-panel{display:flex;flex-direction:column;justify-content:space-between;padding:3.5rem clamp(2rem,6vw,6rem);color:#fff;background:radial-gradient(circle at 75% 20%,rgba(209,169,79,.15),transparent 35%),var(--green-900)}.login-brand-panel h1{max-width:620px;margin:1rem 0;font-family:var(--serif);font-size:clamp(2.6rem,5vw,4.5rem);line-height:1.1}.login-brand-panel p{color:#c6dcd2}.login-form-panel{display:grid;place-items:center;padding:2rem;background:var(--paper)}.login-form{width:min(430px,100%)}.login-form h2{margin:.65rem 0;font-family:var(--serif);font-size:2.3rem}.login-form>p{margin:0 0 2rem;color:var(--muted)}.login-form .field{margin-bottom:1rem}.check-row{display:flex;align-items:center;gap:.5rem;margin:1rem 0;color:var(--muted);font-size:.82rem}

/* Dashboard shell */
.dashboard-shell{min-height:100vh;display:grid;grid-template-columns:255px 1fr}.sidebar{position:sticky;top:0;height:100vh;display:flex;flex-direction:column;padding:1.3rem 1rem;color:#eef6f1;background:var(--green-950)}.sidebar-brand{padding:.2rem .45rem 1.3rem;border-bottom:1px solid rgba(255,255,255,.1)}.sidebar-nav{display:grid;gap:.25rem;margin-top:1.4rem}.sidebar-nav a{min-height:46px;display:flex;align-items:center;gap:.75rem;padding:0 .8rem;border-radius:9px;color:#c9ddd4;text-decoration:none;font-size:.86rem;font-weight:600}.sidebar-nav a span{width:20px;color:#8eb3a3;font-size:1.1rem}.sidebar-nav a:hover,.sidebar-nav a.active{color:#fff;background:rgba(255,255,255,.1)}
.sidebar-user{display:flex;align-items:center;gap:.65rem;margin-top:auto;padding-top:1rem;border-top:1px solid rgba(255,255,255,.1)}.avatar{width:38px;height:38px;display:grid;place-items:center;flex:0 0 auto;border-radius:50%;color:var(--green-900);background:#dbe9df;font-weight:800}.sidebar-user strong,.sidebar-user small{display:block;max-width:145px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sidebar-user strong{font-size:.75rem}.sidebar-user small{margin-top:.2rem;color:#9bb9ad;font-size:.65rem}.logout-button{margin-top:.8rem;padding:0;color:#c7d8d1;background:transparent;border:0;font-size:.75rem;cursor:pointer}
.dashboard-main{min-width:0}.dashboard-topbar{height:72px;display:flex;align-items:center;justify-content:space-between;padding:0 2.2rem;background:#fff;border-bottom:1px solid #dfe5df}.dashboard-topbar strong,.dashboard-topbar small{display:block}.dashboard-topbar strong{font-size:.86rem}.dashboard-topbar small{margin-top:.15rem;color:#829089;font-size:.63rem}.dashboard-topbar>a{padding:.55rem .8rem;color:var(--green-800);background:#edf4ee;border-radius:8px;text-decoration:none;font-size:.72rem;font-weight:700}.menu-button{display:none}.dashboard-content{padding:2.1rem}.page-heading{display:flex;align-items:end;justify-content:space-between;gap:1.5rem;margin-bottom:1.8rem}.page-heading.compact{align-items:center}.page-heading h1{margin:.45rem 0 .4rem;color:var(--green-950);font-family:var(--serif);font-size:2rem;letter-spacing:-.025em}.page-heading p{margin:0;color:#78867f;font-size:.8rem}
.panel{background:#fff;border:1px solid #dfe5df;border-radius:14px;box-shadow:0 5px 15px rgba(28,61,47,.035)}.panel-heading{display:flex;justify-content:space-between;align-items:center;gap:1rem;padding:1.2rem 1.3rem;border-bottom:1px solid #edf0ed}.panel-heading h2{margin:0;color:#204437;font-size:.9rem}.panel-heading p{margin:.3rem 0 0;color:#8a9690;font-size:.65rem}.panel-heading a:not(.button){color:var(--green-800);font-size:.7rem;font-weight:700;text-decoration:none}
.metric-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:1rem}.metric-card{display:flex;gap:1rem;padding:1.25rem;background:#fff;border:1px solid #dde4de;border-radius:14px}.metric-icon{width:44px;height:44px;display:grid;place-items:center;flex:0 0 auto;border-radius:11px;color:#fff;background:#286d55;font-size:1.15rem}.metric-icon.gold{color:#6d5318;background:#f2dfad}.metric-icon.sage{color:#245c49;background:#dceadf}.metric-card small,.metric-card strong,.metric-card em{display:block}.metric-card small{color:#738179;font-size:.68rem}.metric-card strong{margin:.2rem 0;color:var(--green-950);font-family:var(--serif);font-size:1.75rem}.metric-card em{color:#91a098;font-size:.6rem;font-style:normal}
.dashboard-grid{display:grid;grid-template-columns:1.65fr 1fr;gap:1rem;margin-top:1rem}.chart-panel{min-height:310px}.chart-panel canvas{max-height:235px;padding:1.2rem}.recent-panel{margin-top:1rem}.recent-list>a{display:grid;grid-template-columns:150px 1fr 1fr 110px;gap:1rem;align-items:center;padding:.85rem 1.3rem;border-top:1px solid #f0f2f0;text-decoration:none;font-size:.72rem}.recent-list code{color:var(--green-800);font-weight:800}.recent-list strong,.recent-list small{display:block}.recent-list small{margin-top:.2rem;color:#8a9790}.recent-list time{color:#849189}.empty-state{padding:2.3rem 1rem;margin:0;color:#8b9891;text-align:center;font-size:.75rem}

/* Complaints */
.complaints-panel{overflow:hidden}.filter-bar{display:grid;grid-template-columns:minmax(250px,1fr) repeat(3,155px) auto auto auto;gap:.6rem;padding:1rem;border-bottom:1px solid #e9ede9}.filter-bar input,.filter-bar select{width:100%;height:42px;padding:0 .7rem;color:#29463a;background:#fff;border:1px solid #cad5cc;border-radius:8px;font-size:.7rem}.button-filter{min-height:42px;padding:.5rem .75rem;font-size:.68rem}.result-count{padding:.7rem 1.1rem;color:#7b8881;background:#fafbfa;font-size:.66rem}.table-head,.table-row{display:grid;grid-template-columns:125px 1.1fr .8fr 2fr 90px 20px;gap:.9rem;align-items:center}.table-head{padding:.7rem 1rem;color:#6c7b73;background:#f0f4f1;font-size:.58rem;font-weight:800;letter-spacing:.07em}.table-row{padding:.9rem 1rem;border-top:1px solid #edf0ed;text-decoration:none;font-size:.7rem}.table-row:hover{background:#f9fbf9}.table-row code{color:var(--green-800);font-weight:800}.table-row strong,.table-row small{display:block}.table-row small{margin-top:.2rem;color:#89948e}.table-row p{margin:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.table-row time{color:#75837b}.table-row i{font-size:1.2rem}.pagination{display:flex;align-items:center;justify-content:center;gap:1rem;padding:1rem;border-top:1px solid #e9ede9;font-size:.72rem}.pagination a{color:var(--green-800);font-weight:700;text-decoration:none}
.detail-card{padding:1.6rem}.detail-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:.8rem;margin:0}.detail-grid div{padding:1rem;background:#edf3ee;border-radius:9px}.detail-grid dt{color:#7c8982;font-size:.6rem;text-transform:uppercase}.detail-grid dd{margin:.3rem 0 0;font-size:.8rem;font-weight:700}.complaint-text{margin-top:1rem;padding:1.3rem;border:1px solid #d9e1da;border-radius:10px;line-height:1.7;white-space:pre-wrap}.immutable-notice{margin:1rem 0 0;color:#62766b;font-size:.72rem}

/* Users and QR */
.user-table{padding:0 1.2rem}.user-row{display:grid;grid-template-columns:42px 1.4fr 80px 1fr 110px 130px;gap:.8rem;align-items:center;padding:.9rem 0;border-bottom:1px solid #edf0ed;font-size:.7rem}.user-row strong,.user-row small{display:block}.user-row small{margin-top:.2rem;color:#89958e}.role-pill{width:max-content;padding:.3rem .5rem;border-radius:20px;color:#426357;background:#e8f0ea;font-size:.6rem;font-weight:800}.role-pill.admin{color:#70531b;background:#f6e9c7}.status-active{color:#23704f}.status-disabled{color:#a14d43}.row-actions{display:flex;gap:.4rem}.row-actions form{margin:0}.row-actions button{padding:.3rem;color:var(--green-800);background:transparent;border:1px solid #ccd8cf;border-radius:6px;cursor:pointer;font-size:.62rem}
.qr-layout{display:grid;grid-template-columns:420px 1fr;gap:2.5rem;padding:2.2rem}.qr-paper{padding:1.7rem;text-align:center;background:var(--paper);border:1px solid var(--gold);border-radius:15px;box-shadow:0 10px 35px rgba(39,65,53,.1)}.qr-brand{display:flex;justify-content:center;gap:.5rem;color:var(--green-900);font-family:var(--serif)}.qr-brand span{color:var(--gold)}.qr-paper h2{font-family:var(--serif)}.qr-paper p,.qr-paper small{color:#728079;font-size:.7rem}.qr-paper img{display:block;width:min(100%,280px);margin:1rem auto}.qr-copy{align-self:center}.qr-copy h2{font-family:var(--serif);font-size:1.8rem}.qr-copy p{max-width:490px;color:var(--muted);line-height:1.7}.qr-copy .button{margin:.5rem .35rem .5rem 0}
.admin-user-form{max-width:900px}.field-help{display:block;margin-top:.4rem;color:var(--muted);font-size:.68rem}.check-field{display:flex;align-items:center;gap:.5rem;padding-top:1.8rem}.check-field label{margin:0}.admin-form-actions{display:flex;gap:.7rem;margin-top:1.5rem}

@media(max-width:1120px){.filter-bar{grid-template-columns:1fr 1fr 1fr}.table-head,.table-row{grid-template-columns:110px 1fr .8fr 1.5fr}.table-head span:nth-child(5),.table-head span:nth-child(6),.table-row time,.table-row i{display:none}.qr-layout{grid-template-columns:1fr}.user-row{grid-template-columns:42px 1fr 80px 1fr 120px}.user-row>.row-actions{grid-column:2/-1}}
@media(max-width:850px){.public-intro,.form-grid{grid-template-columns:1fr}.public-intro{gap:1.5rem}.header-security{display:none}.login-shell{grid-template-columns:1fr}.login-brand-panel{min-height:330px}.dashboard-shell{display:block}.sidebar{position:fixed;z-index:30;left:-280px;width:255px;transition:.2s}.sidebar.open{left:0}.menu-button{display:block;background:transparent;border:0;font-size:1.3rem}.dashboard-content{padding:1.3rem}.metric-grid,.dashboard-grid{grid-template-columns:1fr}.page-heading{align-items:flex-start;flex-direction:column}.detail-grid{grid-template-columns:1fr 1fr}.filter-bar{grid-template-columns:1fr 1fr}}
@media(max-width:560px){.public-header{min-height:74px}.brand-shield{width:42px;height:42px}.public-brand strong{font-size:1rem}.public-main{padding:1.4rem .8rem}.public-card{padding:1.4rem;border-radius:17px}.public-intro h1{font-size:2.3rem}.form-actions{align-items:stretch;flex-direction:column}.form-actions .button{width:100%}.public-footer{align-items:center;flex-direction:column;gap:.7rem}.filter-bar{grid-template-columns:1fr}.table-head{display:none}.table-row{grid-template-columns:1fr 1fr}.table-row p{grid-column:1/-1}.detail-grid{grid-template-columns:1fr}.user-row{grid-template-columns:42px 1fr auto}.user-row>span:nth-child(4),.user-row>span:nth-child(5){display:none}.dashboard-topbar{padding:0 1rem}.dashboard-topbar>a{display:none}}
@media print{.sidebar,.dashboard-topbar,.qr-copy,.flash-stack{display:none!important}.dashboard-shell{display:block}.dashboard-content{padding:0}.qr-layout{display:block;border:0;box-shadow:none}.qr-paper{width:120mm;margin:auto;box-shadow:none}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}
.error-page{min-height:100vh;display:grid;place-items:center;padding:1rem;background:var(--cream)}
.login-help,.reset-link{text-align:center;font-size:.8rem}.login-help a,.reset-link a{color:var(--green-800);font-weight:700}
.password-control{position:relative}.password-control .control{padding-right:3.2rem}.password-toggle{position:absolute;top:50%;right:.55rem;width:40px;height:40px;display:grid;place-items:center;transform:translateY(-50%);color:var(--green-800);background:transparent;border:0;border-radius:8px;cursor:pointer;font-size:1.15rem}.password-toggle:hover{background:var(--green-100)}.password-toggle:focus-visible{outline:3px solid rgba(29,107,80,.25)}
.row-actions>a{padding:.3rem;color:var(--green-800);border:1px solid #ccd8cf;border-radius:6px;text-decoration:none;font-size:.62rem}